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🔒 Login Issues

Learn the most common login issues and the troubleshooting steps for them.

Updated over 3 months ago

📧 Switching to Using Email and Password

To switch over to using an email and password login (e.g., if you used to log in via Gmail, Facebook, etc.):

  1. Log out completely from your Songer account.

  2. Go to the Songer "Forgot password" page.

  3. Enter your email address and follow the on-screen instructions to set a new password.

Once that’s done, you’ll be able to log in using just your email and new password, without having to use the “Login using (Facebook/Gmail, etc.)” option anymore.


✉️ Login via Gmail: Gmail Password Forgotten

If you're using your Google account to sign up on Songer, it means that your Songer account is connected through Google login, which means you don’t have a separate password with us to change.

You have two options:

  1. If you’re looking to update your login details, you’ll need to change your Google account password directly by going to myaccount.google.com/security.

  2. Alternatively, you can switch over to using an email and password login. Here’s what you need to do:

    1. Log out completely from your Songer account.

    2. Go to the Songer "Forgot password" page.

    3. Enter your email address and follow the on-screen instructions to set a new password.


🗝️ Password Reset

Check the article to reset your password.

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