📖 Overview
Our payment provider is Paddle, so all Songer payments are processed securely through them.
You can usually find the invoices directly in your bank app or PayPal account, depending on your payment method choice.
🔢 How to Get Invoices via Songer Support?
If you’d prefer us to provide an invoice, we'll gladly help. To get the invoice from our support team:
Contact our support team via email at [email protected].
Provide the payment amount and the payment date you’d like it for.
We'll check all the provided information and will provide you with the invoice.
💵 About VAT Collection
Paddle, our payment processor, automatically manages all billing and VAT collection as our merchant of record. They calculate VAT based on your country, and if you enter a valid VAT ID during checkout, the VAT will be excluded or properly marked for reclaim according to your local tax laws.
If you need VAT-exempt billing or company details on your invoice, be sure to enter that information during checkout. Once the payment is processed, Paddle usually can’t apply those changes retroactively.
You can find the option to add your VAT number during checkout.